Return Policy

Thank you for shopping with Surfing Suit X! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your surf suit, we offer a straightforward return policy to ensure your shopping experience remains positive.

Return Eligibility

To be eligible for a return, please ensure the following criteria are met:

  1. Condition: The item must be unused, unworn, and in the same condition that you received it. All original tags and packaging must be intact.
  2. Time Frame: Returns must be initiated within 30 days of the delivery date.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Final sale items
  • Customized or personalized products

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at HONOURABLECO@hotmail.com with your order number, a brief description of the issue, and any relevant photos if applicable.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
  3. Shipping: Securely package the item, including the RAN, and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).

Exchanges

If you need to exchange an item for a different size or color, please contact us at HONOURABLECO@hotmail.com to arrange the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at HONOURABLECO@hotmail.com with your order number and details of the issue. We will work with you to resolve the problem promptly, either by providing a replacement or issuing a refund.

Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us at:

We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have. Thank you for shopping with Surfing Suit X!

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